Continuous monitoring, automatic alerts, and audit-ready reporting keep your service commitments on track.
Orqit provides a real-time SLA engine that integrates with ITSM, Asset, and Workflow modules, automatically calculates compliance, and triggers proactive remediation.
Users define SLA contracts (response, resolution times) per service or priority tier. The engine continuously evaluates incidents, calculates remaining time, and surfaces risk scores. When breach risk is detected, Orqit can auto-escalate, open approval requests, or execute predefined remediation workflows.
Real-time SLA engine for service desk managers, operations leadership, and compliance officers.
Create SLA policies per service, priority, and customer.
Calculates elapsed time against SLA targets continuously.
Multi-channel notifications via email, Slack, and Teams.
Trigger workflow automations to mitigate breach risk.
Exportable reports with digital signatures.
Engine flags 10 minutes remaining; auto-creates senior engineer approval.
Nightly report aggregates SLA compliance across all services.
External portal view for customers to monitor SLA performance.
Breach triggers automatic ticket escalation and management alert.
Proactive alerts reduce SLA violations before they occur.
Automated workflows accelerate response when risk rises.
Signed reports save hours of compliance preparation.
Customers see commitments met consistently.
AI predicts breach likelihood based on incident trends, suggesting preventive actions before thresholds are hit.
Dashboard displays SLA compliance percentages, breach heat-maps, and trend analysis.
ServiceNow
Yes – you can define parent-child SLA relationships for service bundles.
Yes – SLA contracts can be scoped by region, data center, or tenant.
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