AI-augmented knowledge that learns from incidents and guides users to faster resolution.
Orqit's Knowledge Base fuses structured content with operational intelligence, turning static articles into actionable, context-aware resources that evolve based on real-world usage.
Authors create markdown or rich-text articles within Orqit. AI indexes content, scores relevance, and surfaces dynamic snippets directly within the ticket interface. Usage analytics feed back into the KB, prompting updates where resolutions diverge from existing guidance.
Living operational documentation for support engineers, self-service users, and documentation managers maintaining SOPs and runbooks.
WYSIWYG editor with version control and governed publishing.
Semantic query handling across all knowledge assets.
Relevant snippets appear in incident and request views.
Heat-maps of reads and feedback loops for continuous improvement.
Approval gates for publishing with audit trails for compliance.
Support engineer drafts a runbook for a known issue with templates and markdown.
Manager reviews and signs off via the approval workflow.
Article tags attach to related incident types and catalog items.
During a new ticket, AI surfaces the article automatically in context.
Users rate relevance; AI updates ranking based on real outcomes.
Measurable reduction in handle time for knowledge-backed tickets.
Employees deflect tickets with curated, searchable guidance.
Documentation evolves with usage—not annual review cycles only.
Version history satisfies regulatory and internal compliance needs.
AI extracts key steps, creates summary cards, and matches article relevance to ticket context, improving discoverability without exposing raw content outside the tenant VPC.
Dashboards display article popularity, relevance scores, and gaps where incidents lack associated KB content.
Microsoft SharePoint
Yes – granular permissions allow team-level knowledge silos with optional cross-team sharing.
AI models operate on encrypted data within the tenant VPC; raw content never leaves the secure environment.
Launch a pilot workspace or book a walkthrough with our team.
FAQ + knowledge base
