Connected workflows
Turn support mailboxes into tracked tickets with SLA context.
Integrations
Email that becomes governed work
Capture requests from mail and keep stakeholders updated without losing SLA and assignment discipline.
Overview
Email integration turns mailbox traffic into trackable Orqit work with clear ownership.
Audience
Who this is for
- Integration admins
- ITSM owners
- Platform engineers
Challenges
Problems we address
-
Tool islands Work happens in chat or Jira while Orqit holds the system of record.
Context
How Orqit approaches this
Configure intake and notification patterns so legacy email habits still land in queues agents can actually manage.
Capabilities
Platform capabilities
Inbound and outbound mail patterns for ticket intake and updates.
Tenant-scoped setup
Configure from admin integration experiences with least privilege.
Details
In depth
FAQ
Common questions
Do you support shared mailboxes?
Common IMAP/shared inbox patterns are supported via admin email configuration—validate your mail host in setup.
Next step
Ready to modernize IT operations?
Launch a pilot workspace or book a walkthrough — with estimated seat savings versus legacy suites, plus 24/7 support.
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