Channel webhooks
Plain-text operational messages to Slack channels via Incoming Webhooks.
Slack
Bring Orqit Into Slack
Workspace OAuth, channel webhooks, personal DMs, commands, and interactive approvals—while Orqit stays the system of record.
Overview
Slack connects to Orqit through the Integration hub for notifications and selected self-service actions. For the full Teams + Slack comparison and admin setup, see the Microsoft Teams & Slack page.
Audience
Who this is for
- IT helpdesk agents
- IT administrators
- Approvers who work in Slack
Challenges
Problems we address
-
Missed service updates Ticket changes stay invisible while people work in Slack.
Context
How Orqit approaches this
Use Slack for awareness and lightweight actions, then open Orqit for full ticket, asset, and device context.
Capabilities
Platform capabilities
Slack is Orqit’s deeper chat collaboration surface—configured next to Microsoft Teams in one Integration hub.
Personal DMs
Block Kit–oriented DMs for assignments, mentions, approvals, and SLA events.
Commands & Events API
Slash commands and Events API power the personal assistant.
Interactive approvals
Approve or reject from Slack interaction buttons when enabled.
Details
In depth
How it works in Slack
Message the Orqit agent in Slack (for example show my tickets) to get structured ticket updates with status and priority—then open Orqit when you need full context.
Full guide
For the complete Microsoft Teams & Slack Integration hub guide—including how Teams differs from Slack, ITSM event coverage, administration, and security—see:
Microsoft Teams & Slack integration
Slack-specific depth on that page covers workspace OAuth, personal DMs, Events API / slash commands, interactive approvals, and user mapping.
FAQ
Common questions
Where is the full Teams and Slack setup guide?
See the Microsoft Teams & Slack integration page for the shared Integration hub, capability comparison, and administrator configuration for both platforms.
Can Slack replace the Orqit agent workspace?
No. Slack is a collaboration channel. Agents still use Orqit for full ticket and device context.
Next step
Ready to modernize IT operations?
Launch a pilot workspace or book a walkthrough — with estimated seat savings versus legacy suites, plus 24/7 support.
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