New laptop request
Standard laptop provisioning for new hires or replacements
Service
Request
Self Service Catalog
A catalog employees actually finish
Guided forms, policy approvals, and fulfillment tracks that hand off cleanly to ITSM and ESM teams.
- Browseby category
- Requestin one click
- Approvewith audit trail
Experience
Services employees can finish in minutes
Choose a category, open a service card, and submit a request. Approvals and fulfillment stay connected to your ITSM workflows.
VPN access
Secure remote network access for employees
Service
Request
Software installation
Request installation of approved business applications
Service
Request
Password reset
Reset forgotten passwords for corporate accounts
Service
Request
Email distribution list
Create or join email groups for team communication
Service
Request
Building access
Request access to office buildings and restricted areas
Service
Request
Overview
Self Service Catalog turns recurring asks into governed request types with clear ownership and auditability—browse by category, request in one click, and track fulfillment end to end.
Audience
Who this is for
- Service owners
- Employees and managers
- Fulfillment and procurement teams
Challenges
Problems we address
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Email chaos Requests hide in inboxes with no SLA or audit trail.
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Unclear approvals Nobody knows who must sign off or what was decided.
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Fulfillment disconnect Assets and licenses are assigned outside the request record.
Context
How Orqit approaches this
Design catalog items once, route approvals by policy, and fulfill against tickets or automation—so HR laptops, access asks, and facilities requests stop living in email threads.
Capabilities
Platform capabilities
Structured requests, approvals, and fulfillment—not free-form chaos.
Service catalog items
Define offerable services with forms and guidance.
Approvals
Route decisions with accountable history.
Fulfillment tracking
See request state from submit to done.
ITAM bridge
Connect requests to asset assignment patterns where configured.
ESM catalogs
Extend request patterns beyond IT to business services.
Workflow
How it works in practice
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1
Browse & request
Employee selects a catalog item and submits required details.
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2
Approve
Managers or owners approve or reject with an audit trail.
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3
Fulfill
Teams deliver the service and close the loop—assets linked when needed.
Outcomes
Results teams care about
Measurable demand
Know what employees ask for and how long fulfillment takes.
Governed intake
Policy and approvals replace informal side channels.
Details
In depth
FAQ
Common questions
Is this the same as the employee portal?
Self-service and catalog experiences are part of Orqit’s request management. Customer portal login is available separately for external-facing scenarios.
Do SRM and ESM share one catalog?
Orqit supports service request (SRM) and ESM catalog patterns. Plan catalog ownership intentionally—do not assume a single ServiceNow-identical CMDB-driven catalog.
Next step
Ready to modernize IT operations?
Launch a pilot workspace or book a walkthrough — with estimated seat savings versus legacy suites, plus 24/7 support.
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