End-to-end flow
Facilities-style requests via service management—not a full CAFM/IWMS suite.
Use Case
Facilities work that is not lost in inboxes
Structured facility requests, approvals, and fulfillment tracking for workplace teams.
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1
Trigger A business event starts the journey.
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2
Govern Approvals, policy, or verification apply.
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3
Fulfill Teams complete work with system-of-record updates.
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4
Measure Track KPIs appropriate to the use case.
Overview
Facility management use case applies Orqit ESM patterns to workplace and facilities demand.
Audience
Who this is for
- IT leaders
- Operations teams
- Service owners
Challenges
Problems we address
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Broken process Manual steps create delay and weak audit evidence.
Context
How Orqit approaches this
Publish facility catalog items, route to the right owners, and keep status visible—the same discipline IT already expects.
Capabilities
Platform capabilities
Workplace requests on the same spine as IT service ops.
Multi-module
Combines the right Orqit products for the job.
FAQ
Common questions
Can this be automated?
Many steps can use Workflow Automation and integrations. Design during implementation.
Is facilities a full IWMS?
No. Facilities is positioned as request management through ESM/catalog patterns, not CAFM.
Next step
Ready to modernize IT operations?
Launch a pilot workspace or book a walkthrough — with estimated seat savings versus legacy suites, plus 24/7 support.
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